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ANTES de entrar em contato conosco, aqui estão algumas respostas para perguntas comuns :)
Quando receberei meu número de rastreamento?
Você geralmente receberá seu número de rastreamento dentro de 1 a 2 dias.
Por que meu número de rastreamento não está funcionando?
Pode levar até 5 dias para que seu número de rastreamento seja ativado assim que você recebê-lo.
Quão rápido é o tempo de entrega?
7-30 Dias
Qual é a política de troca/devolução?
As encomendas podem ser reembolsadas no prazo de 7 dias após a compra, se lhe dissermos que não foram processadas, uma vez que as encomendas são cumpridas assim que são colocadas.
Para mais perguntas:
Telefone: (83) 988723649
E-mail: atendimento@arkemis.com.br
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Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!